Managed Data Center

Intelinet Systems Network Operation Center monitors and remediates issues as alerts are triggered. We set threshold notifications to identify issues before it can affect the device or the overall network. Our monitoring agents are customized to automatically open a support ticket and using predefined scripts, automatically remediate the issue. If the issue cannot be resolved instantly, the NOC team jumps in and begins the diagnoses and remediation of the issue. In the event that the NOC cannot successfully and expediently resolve the issue, or if it requires an on-site visit, it is then escalated to our Level 2 Engineers. These engineers can also leverage or escalate to our Level 3 Engineers, who are the subject matter experts.

In today’s networking climate it is imperative that the IT tools any organization uses provide the most insight to issues and uses automation to their maximum capabilities. Our core monitoring and management solutions fully integrate with each other, providing all Intelinet technical and sales staff access to critical information required to successfully manage your network.

At Intelinet, we take your security very seriously. As such, we enforce multi-factor authentication and all sensitive data (such as system passwords) is encrypted and protected via role-based access, on a need-to-know basis only.